Affinity Home Care Group, LLC (“Affinity,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, address, phone number, email, date of birth, emergency contacts, or other identifiers you provide when inquiring about or receiving services.
• Health Information: Medical history, care needs, or health status shared to determine service suitability (protected under HIPAA).
• Employment Information: For job applicants or staff, including résumés, background checks, and training records.
• Technical Information: IP address, browser type, and usage data when you interact with our website.

2. How We Use Your Information

Your information is used to:

• Deliver and manage home care services.
• Communicate with you, your family, or authorized representatives.
• Comply with state (IDPH/IDoA) and federal regulations.
• Process employment applications and maintain personnel records.
• Improve our website, services, and client experience.

3. Disclosure of Information

We do not sell or trade your personal information. We may disclose information only in the following circumstances:

• With Your Consent: When you authorize us to share with family, providers, or partners.
• For Care Coordination: With health professionals or agencies involved in your care.
• Legal/Regulatory Requirements: To comply with state or federal law, court orders, or government audits.
• Business Operations: With trusted service providers (e.g., IT, billing, background checks) bound by confidentiality agreements.

4. HIPAA Compliance

As a home services agency, Affinity follows the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in strict accordance with HIPAA privacy and security rules. Clients may request access to, amendments of, or restrictions on their PHI in writing.

5. Data Security

We use physical, administrative, and electronic safeguards to protect your information against unauthorized access, disclosure, or misuse. While we take reasonable precautions, no system is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

As a client or user, you have the right to:

• Request a copy of your personal or health information.
• Correct or update inaccurate information.
• Request restrictions on how your PHI is used or shared.
• File a privacy complaint with us or directly with the U.S. Department of Health and Human Services (HHS).

7. Website & Cookies

Our website may use cookies or analytics tools to improve user experience and track traffic. You can disable cookies in your browser, but some features may not function properly.

8. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated “Effective Date.”

10. Contact Us

If you have questions or concerns about this Privacy Policy or your information, please contact:

Affinity Home Care Group, LLC
1053 West Golf Road
Hoffman Estates, IL 60169
Email: info@affintiyhomecaregroup.com