Effective Date: Dec 2024

1. Consent for SMS Communication

By opting in to receive SMS messages from Affinity Home Care LLC, you consent to receive text messages related to the services we provide. The phone numbers collected for SMS communication will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

By consenting to receive SMS messages from Affinity Home Care LLC, you may receive messages related to:

• Appointment reminders / Schedule 

• Follow-up messages related to your care

• Important alerts

  
  

  Example Message:

“Hello, this is a friendly reminder of your upcoming appointment with Affinity Home Care LLC at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3. Message Frequency

The frequency of messages may vary based on the type of communication. You may receive up to [10] messages per week related to appointments, billing, or service updates.

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4. Fees and Charges

Standard message and data rates may apply based on your mobile carrier’s pricing plan. These rates may vary depending on whether the messages are sent domestically or internationally. Affinity Home Care LLC is not responsible for any charges incurred as a result of receiving SMS messages.

5. Opt-In Methods

You may opt-in to receive SMS messages from Affinity Home Care LLC through any of the following methods:

• Verbally, during a conversation with a representative

• By submitting an online form

• By signing a paper consent form

6. Opt-Out Process

You can opt out of receiving SMS messages at any time by:

• Replying “STOP” to any SMS message received

• Contacting Affinity Home Care LLC directly to request removal from our messaging list

After opting out, you will no longer receive text messages, except for any legally required communications.

7. Help & Support

If you are experiencing issues or need assistance, you can:

• Reply with “HELP” to any SMS message for more information

• Contact us directly at info@affinityhomecaregroup.com

• Visit our Privacy Policy and Terms & Conditions at https://affinityhomecaregroup.com/privacy-policy/

8. Standard Messaging Disclosures

• Message and data rates may apply.

• You can opt out at any time by texting “STOP.”

• For assistance, text “HELP” 

• Message frequency may vary depending on your service needs.

For more details on how we handle your information, please review our Privacy Policy at https://affinityhomecaregroup.com/privacy-policy/.